Refund Policy

At Whitey Wall, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our refund and return policy.

Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

The item must be returned within 30 days of delivery.

The item must be unused, in its original packaging, and in the same condition as received.

A valid proof of purchase (receipt or order confirmation) is required.

Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for refunds.

Non-Refundable Items

Certain items are not eligible for refunds, including:

Customized or personalized wall clocks.

Items purchased on final sale or clearance.

Gift cards.

Items damaged after delivery due to improper use or handling.

Refund Process

Initiate a Return: To request a refund, contact us at info@whiteywall.com with your order details and reason for return.

Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

Inspection & Approval: Once we receive the returned item, we will inspect it and notify you of the refund status.

Refund Issuance: If approved, your refund will be processed to your original payment method within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at info@whiteywall.com.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Check your bank account again.

Contact your credit card provider, as processing times may vary.

If the issue persists, email us at info@whiteywall.com for assistance.

For any questions about our refund policy, please contact:

Whitey Wall
Address: 17710 Cone LN, Lewes, DE 19958
Email: info@whiteywall.com
Phone: +1 (302) 590-6106